Safe Gaming Commitment

but999 Responsible Gaming — Keep the Fun Safe

but999 believes every player's experience should be enjoyable and in control. Our tools and guidelines keep you informed and protected.

Why Responsible Gaming Matters

Online gaming should be a source of enjoyment — never a cause of financial stress or emotional distress. At but999, we have built a culture of responsible gaming from the start. Our platform is designed for entertainment only, and we work with every player's wellbeing in mind.

Millions of people in Bangladesh enjoy online gaming. But for a small number, it can get out of control. That is why but999 provides a range of self-control tools and support systems so that anyone can review their gaming habits and set limits at any time.

21+

but999 is strictly for those aged 21 and above. Opening an account and participating in any form of gaming is completely prohibited for minors. Age verification is mandatory at the time of account registration.

Our Protection Tools

Every active but999 member can use these tools for free — from Account Settings after logging in.

Deposit Limits

Set a daily, weekly, or monthly deposit amount. Lowering a limit takes effect immediately; raising one requires a 72-hour waiting period. This makes it easier to stay in control of your budget.

Session Time Limits and Time-Out

Set a limit on how long you play in one session. Automatic breaks activate after the set time. With time-out, you can suspend play for anywhere from 1 day to 6 weeks.

Self-Exclusion

If you feel your gaming habits are getting out of control, block your account yourself. Choose any duration — 3 months, 6 months, 1 year, or permanent.

Activity History

View your betting history and deposit and withdrawal records at any time. Understanding your own spending patterns is the first step toward responsible gaming.

24/7 Support Team

For any questions or concerns about responsible gaming, our 24/7 live chat support is available in Bengali. Your privacy is fully protected.

Age Verification

Age verification is mandatory at registration and before making a deposit. No one under 21 may use gaming services — this is our commitment.

How to Set Limits

Using self-control tools at but999 is straightforward. Follow the steps below:

  • 1

    Log In

    Log in to your but999 account. If you do not have an account, register — but remember, only those aged 21 and above may register.

  • 2

    Go to Account Settings

    Click on your profile icon in the top right corner and select the "Responsible Gaming" option.

  • 3

    Choose the Tool You Need

    Pick the tool that suits your needs — deposit limit, session time limit, time-out, or self-exclusion.

  • 4

    Set Your Limit and Confirm

    Set your preferred limit or duration and confirm. Lowering a limit takes effect immediately. A cooling-off period applies for raising one.

  • 5

    Contact Us if You Need Help

    If you have difficulty making changes yourself or need further assistance, chat with us in Bengali on our 24/7 live chat.

Recognising the Signs of Problem Gambling

If you notice any of the following signs in yourself, it is important to take them seriously. Honestly assessing yourself is the first condition of responsible gaming:

  • Repeatedly spending more than your set budget and feeling a strong urge to bet more to recover losses.
  • Repeatedly feeling that you want to stop gaming but cannot.
  • Hiding your gaming activity from family or friends, or lying about it.
  • Work, studies, or family responsibilities being neglected because of gaming.
  • Feeling restless, irritable, or anxious when not gaming.
  • Borrowing money or dipping into savings to cover gaming costs.
If you notice any of the signs above in yourself, do not wait — contact us on our 24/7 Bengali live chat or email us at [email protected] — our team will assist you with complete confidentiality.

Tips for Safe and Enjoyable Gaming

Following these simple guidelines will keep gaming enjoyable at all times:

Set a budget first: Decide how much you can spend before you start and stick to that limit. There is a chance of winning, but there is also a chance of losing — keep that in mind.
Treat it as entertainment: See gaming as a form of entertainment, not as a source of income. Trying to recover lost money is risky.
Set a time limit: Decide how long you will play each day. Use a gaming timer and take breaks.
Do not play when you are upset: Avoid gaming when you are stressed, angry, or feeling low. Your decision-making is weaker in that state.
Spend time on other activities: Give time to family, friends, hobbies, and exercise. Gaming should be one part of life, not all of it.
Keep your account secure: Do not share your account details with anyone. Make sure minor family members cannot access your account.

Support and Contact

If gaming has become a problem for you or someone you know, our team is always ready to help:

24/7 Live Chat

Chat directly with our support team in Bengali at any time. All responsible gaming requests are processed immediately.

Email Support

For self-exclusion or other important requests, email us at [email protected] — we respond as quickly as possible.

Self-exclusion requests are handled with complete confidentiality. During exclusion, we will not send you any promotional emails or communications.

Responsible Gaming Questions and Answers

Answers to frequently asked questions about responsible gaming:

After logging in to your but999 account, go to the "Responsible Gaming" section in Account Settings. From there, set your daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately. If you want to raise a limit, it will take effect after a specific cooling-off period.

Self-exclusion means choosing to close your own account for a set period or permanently. At but999, options include 3 months, 6 months, 1 year, or permanent. During exclusion, you cannot log in and no promotional messages will be sent. It is an important tool — use it whenever you feel that controlling your gaming habits is becoming difficult.

A time-out is a short-term break — usually from 1 day to 6 weeks — for when you want to step away from gaming temporarily. Self-exclusion is a longer-term solution where your account can be closed for a minimum of 3 months or permanently. If gaming feels like a real problem, self-exclusion is the right choice.

No. but999 is strictly for those aged 21 and above. Age is verified at the time of account registration, and additional verification documents may be requested in any case of doubt. Minors may not use gaming services — this is our unconditional policy.

Start by speaking with them calmly and helping them understand the problem. Contact but999's support team at any time via 24/7 live chat or by email at [email protected] — we can also assist with processing self-exclusion requests made by a third party. It is also advisable to seek help from professional mental health services.

Any balance in the account during self-exclusion remains safe. Withdrawals can be processed after the exclusion ends or through the support team. New deposits and betting are strictly prohibited during exclusion.

Enjoy Safely but999

Play cricket betting, slots, or live casino at but999 safely, in line with our responsible gaming policy. If you need help, we are always here.

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For those aged 21 and above only. Play responsibly.