but999 Privacy Policy

but999 is a trusted online gaming and betting platform that offers safe and enjoyable entertainment for players in Bangladesh. We take the privacy of our users seriously. This Privacy Policy ("Policy") explains how but999 collects your personal information, how that information is used, and what steps we take to keep your data secure.

By using the but999 website or registering an account, you are considered to have accepted the terms described in this privacy policy. If you do not agree with this policy, please stop using our platform and contact our support team.

but999 collects certain information to deliver its services, ensure security, and improve the user experience. A detailed breakdown of the information collected is provided below:

2.1 Information You Provide Directly

When you create an account on but999 or use our services, the following information is collected directly from you:

• Full name (as shown on your national ID card or passport)
• Date of birth (for age verification — only for those aged 21 or above)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Payment details (bKash, Nagad, Rocket, Upay, or bank account number)
• Identity verification documents (where required)

2.2 Automatically Collected Information

The following information may be collected automatically while you use but999:

• IP address and approximate geographic location
• Browser type and version
• Device information (operating system, screen resolution)
• Time and duration of site visits
• Pages visited and links clicked
• Information obtained from cookies and similar tracking technologies
• Gaming activity and transaction history

but999 uses collected information only for legitimate purposes and within the limits described in this policy. The main purposes for which your information is used are listed below:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Ensuring VIP program benefits
• Providing customer support

3.2 Security and Fraud Prevention

• Identity verification and age confirmation (21+ age requirement)
• Detecting and preventing suspicious activity
• Meeting anti-money laundering (AML) obligations
• Preventing multiple accounts

3.3 Improvement and Analysis

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Developing new features and services
• Serving content tailored to user preferences

3.4 Communication and Marketing

• Sending important account notifications
• Informing you about new promotions and offers (with your consent)
• Providing information related to responsible gaming

but999 uses cookies and similar technologies to improve your user experience. Cookies are small text files stored on your device that hold information about your interaction with the site.

4.1 Types of Cookies

• Essential cookies: Used to maintain login sessions and ensure security. The site cannot function properly without these.
• Performance cookies: Used to analyse site usage and improve functionality.
• Preference cookies: Used to remember language, layout, and other personal preferences.

You can control or delete cookies through your browser settings. However, disabling cookies may limit some functionality of but999.

but999 does not sell, rent, or share your personal information with unauthorised parties. However, information may be shared on a limited basis in the following circumstances:

5.1 Service Providers

Only the necessary information is shared with trusted third-party service providers for transaction processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical support. These providers operate under strict confidentiality obligations in accordance with but999's guidelines.

5.2 Legal Obligations

Required information may be provided in response to a valid order or request from a competent court, regulatory authority, or law enforcement agency. This also applies to compliance with anti-money laundering regulations.

5.3 Business Transfers

In the event of a significant change, merger, or acquisition involving but999's business operations, user information may be transferred to the new entity. Users will be notified in advance in such cases.

but999 applies industry-standard technologies and practices to protect your personal information. Our security measures include:

• SSL Encryption: All data sent to and received from the website is protected by 256-bit SSL encryption.
• Secure Servers: Your information is stored in access-controlled, secure data centres.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-Factor Authentication (2FA): Available as an additional security layer for your account.
• Regular Security Reviews: The security of our platform is regularly audited and updated.
• Access Controls: Only authorised staff can access your information for specific purposes.

While we make every effort to protect your information, no method of transmitting data over the internet is 100% secure. We encourage you to use a strong password and not share your account details with anyone.

but999 retains your personal information only for as long as necessary. Data retention follows the policy outlined below:

• Active accounts: All relevant information is retained for as long as your account remains active.
• Closed accounts: Certain information may be retained for a limited period after account closure to meet legal and regulatory obligations.
• Transaction records: Information related to financial transactions is retained in accordance with legal requirements.
• Log files: Technical log files are kept for a limited period and then deleted.

Once the legal requirement to retain data has ended, but999 securely deletes or anonymises your information.

As a user of but999, you have the following rights over your own personal information:

8.1 Right to Access

You may request a copy of the personal information we hold about you.

8.2 Right to Correction

If any of your information is incorrect or out of date, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you may request the deletion of your information beyond what is required by law.

8.4 Opt Out of Marketing Communications

You may opt out of receiving promotional messages at any time. However, important account notifications cannot be turned off.

To exercise your rights, contact our support team via 24/7 live chat or write to us by email: [email protected]

but999 strictly prevents minors from gaming. Our platform is only for those aged 21 or above. We do not intentionally collect information from anyone under the age of 21.

Age is verified at the time of registration. If we become aware that a minor is using our platform, that account will be closed immediately and the associated information will be deleted. To learn more about this, visit our Responsible Gaming page.

but999 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• Displaying a notice on the website
• Sending a message to your registered email address
• Informing you about the updated policy at the time of login

The revised policy will take effect from the date it is published. Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team generally aims to respond to your request within business days. For urgent matters, get immediate help through 24/7 live chat.